Help Abby fight and get home!!

Closed Cause page created in the Health category by Sophie Hartley for "Abby Hartley-our mother and wife"

  • $237,077.00 donated
  • 4,359 generous donors
  • a1417a36740a42059d2952b9f843d23e

    Anthony asks

    Hi Sophie: very sorry to hear that Abbie passed away after her valiant fight. My thoughts are with you at this time and condolences to you and your family. You have conducted yourself incredibly well through all of this and I really feel sorry for the people who felt the need to post negative comments about your situation. Take care and all the best for the future.

    9 days ago

    This question has not been answered yet.

  • e0d23712608d421eb8b456446451f3bd

    Phil asks

    Richard, Sophie & Toby,

    Our sincere condolences. Abbey put up one hell for fight as expected from a true Kiwi. We are so proud of all of you, showing the same strengths and characteristics of your wife and mother demonstrating class and dignity beyond your years,in how you have coped in such difficult circumstances.

    The generosity of people who donated, to this givealittle campaign , has been amazing and truly inspirational, thank you to everyone of you.

    All our love

    Phil, Marie and family

    11 days ago

    This question has not been answered yet.

  • 9950c9d755194049bcbd0bb578473e43

    Helen asks

    On behalf of myself Abby’s mum and her brother Oliver I would like to thank all the people who donated from around the world to my daughters fund she will be sadly missed and I am thankful that I got see her in Bali and could say goodbye to her

    11 days ago

    This question has not been answered yet.

  • 2f4b740c0c364443a1e22f338e6cefe9

    Lisa asks

    I am incredibly sad to hear the news about the loss of your Mum, (and wife) I so was grateful to be able to help toward your Mum's care but am so sad that we didn't get the outcome we were all hoping for.

    I want you all to know that you're in the hearts of many.

    Arohanui,

    Lisa.

    11 days ago

    This question has not been answered yet.

  • 5aa2c719a8c44dfb9559df10ddb770f0

    Dianne asks

    My deepest sympathy, words are not enough to express that sadness you are feeling. All the very best as you navigate your way through this sad time. Rest in peace Abby, you have a raised an amazing family.

    11 days ago

    This question has not been answered yet.

  • 78c2b0e8a36a4866ba3ba91881d10a0b

    William asks

    Terribly sad to hear the news of your Mum's passing. I hope all the naysayers and negative commentators take a good hard look at themselves as they should feel absolutely disgraced with their behaviour. Hopefully they never find themselves in a similar position, or needing the help of a stranger. I think the only thing you did wrong was underestimate the generosity of the average NZer who was more than happy to "give a little" in a time of need no matter what the situation was with the insurance. Rest in Peace.

    11 days ago

    This question has not been answered yet.

  • ff4b5cb0d3434bdf9ffdcc0f7fe865f3

    Carol asks

    Hi Sophie, I know I speak for all NZ'ers when I say how incredibly sad it was to hear about your mum's passing. Please accept my condolences. Your mother would have been incredibly proud of you all. May you find comfort in the knowledge she is no longer suffering, and I'm sure she will continue to watch over her babies from up high. She was lucky to be loved so well :)

    11 days ago

    This question has not been answered yet.

  • de933a526d65438da5fe63f190f12f36

    Liz asks

    Dearest Sophie and Family,

    My heart goes out to you all. I am so sorry Abby lost her fight. She fought so bravely and you did all you could do to try to help her.

    I just want to say you must take all the donations with love. People donate without expectations. That is, no matter what the money ends up being spent on, we know it will help your family in a traumatic time of need. No explanations or accounting is necessary.

    My thoughts and prayers are with you now, as you take time out to grieve.

    Love from Liz

    11 days ago

    This question has not been answered yet.

  • 6cfaddda490e4308bcaa9f9bb573a612

    Julita asks

    Hi Sophie,

    Please please ignore the latest comments from Joanne who is not only inhumane but in denial of the last few weeks when you have struggled so hard to do all you can to help Abby. You have been so open and honest all along whilst raising money for her recovery.

    Those 4359 kiwis- including other nationals like myself, have given willingly and lovingly to help Abby and you all..

    We all hope she has a comfortable, safe trip home and can start responding to those who love and surround her at home.

    All my love,

    Julita xxx

    15 days ago

    • Sophie Hartley

      Sophie

      Hey Julita!

      Joanne who? She sounds irrelevant to me ;) honestly couldn't have done all of this without everyone! Hope everything is well with you.

      Much love

      Sophie xxx

  • 54b32b2d37764a84a0e4ca60b3540a3f

    Natalie asks

    Hi Sophie. Great news today. I really hope you can get your mum home very soon now. Maybe someone here needs to put their glasses on and have a good read of the FACTS that you have been posting 😡 Best wishes. Can't wait to read that she is safely home. Take care 💜💖

    15 days ago

    • Sophie Hartley

      Sophie

      Hi Natalie

      That was a nice update to write, hopefully it won't be too much longer :) they should but apparently it's easier to just attack someone going through a hard time instead. They are irrelevant :)

      Thank you

      Sophie x

  • 8b9d137de19b43d0ae40305f75cca43d

    Joanne asks

    This all sounds really dodgy to me.....if there really is a travel insurer involved then surely you would disclose who they are because of how badly you have allegedly been treated by them?! There seems to be so many inconsistencies with this story ....dates, costs. But the thing that blows me away is that there are so many gullible and naive kiwis out there......4359 of them!!

    15 days ago

    • Sophie Hartley

      Sophie

      Uh, the travel insurer has been named? I think you are the naive one. Thank you and I wish you all the best with your negative attitude :)

  • 7a3c571335924a0e819e78cfa0440527

    Alta asks

    Dear Sophie, Your latest update is so encouraging. Hope the journey back home will happen soon. All the very best to all of you. You have done well supporting your mum the way you have, and still are. She will be so proud. Please know, we lift you and your family up in our prayers. Stay the course. All will be well.

    15 days ago

    • Sophie Hartley

      Sophie

      Hi Alta,

      Things certainly are looking more encouraging.

      Thank you and all the best.

      Sophie x

  • c5aac11dedb849328be2d7126eb0eb08

    Graham asks

    Wow Sophie. You are a champion!

    You embody the Kiwi qualities we all aspire to have articulate, caring and strong.

    The whole of NZ should be so proud of you!

    15 days ago

    • Sophie Hartley

      Sophie

      Thank you Graham! That means a lot :)

  • 8d5bc053d7dc48c190ce717a666bfb9f

    Lyndal asks

    Hi Sophie. My daughter is flying to Nusa Dua from Sydney tomorrow for two weeks. I think of you constantly and am in awe of your diplomacy in handling this massively difficult and distressing situation. As the rational people have said It could happen to any one of us. With much love and more hugs. Lyndal

    15 days ago

    • Sophie Hartley

      Sophie

      Hi Lyndal.

      Aw that's awesome, i'm sure she'll have a lovely time :) thank you, I try!

      Sophie x

  • 2a9e7e3ab9f34d87b7a8f2aeac944c01

    ruth asks

    Sophie don't worry about any negative media or comments just concentrate on getting your mum home. I can't even imagine the stress you and your family are under without having to feel the need to keep justifying things to the negative people with nothing better to do. xxxx

    16 days ago

    • Sophie Hartley

      Sophie

      Hi Ruth,

      The negative media and comments are the least of our worries but some of them need to be put straight and i am more than happy to do that :)

      Thank you for your comment xxx

  • 00ad29712b3d42b89b632b66303429e4

    seb asks

    Hi Sophie,

    I just read your latest message.

    Thank you for the time you took to inform us and providing extra clarity. I value how much it is costing you to take this time and effort. I am sorry to hear how much trouble this is creating for you and money in those instances are far from being of any importance if not only to get the administrative part of the situation being solved. I am happy that i could help you a little and I suppose that everyone who did is kind of feeling the same. Not much more we can do but I hope wish you all the best for your mum and your family. Seb

    16 days ago

    • Sophie Hartley

      Sophie

      Hi Seb,

      Thank you for your message, I really appreciate it.

      Sophie :)

  • a91635160beb47dea162128e8dbb9a48

    Jacquie asks

    Sophie

    I have just read my insurance poilcy whihc we took out to go to AUstralia in June this year from the same company as yours and I know when I took mine out that I was not asked ANY questions at all and I was surprised as I am 65 and my husband is 71.....and we have heaps of preexistings ....I think there has been a major slip up by the company and lets just get you Dear Mum home and well and address other stuff IF we feel like it sleep tight and loving thoughts Jacquie and Geoff

    17 days ago

    • Sophie Hartley

      Sophie

      Thanks Jacquie! We've been over the policy hundreds of times ourselves but it's just a waste of time for now.

      Thank You :)

  • 6cf472185c354a249d8cabf23b11f569

    maree asks

    Hi Sophie,I am so sorry you have had to deal with negative, accusing people at this most stressful time. My thoughts are with you, your Mum and the rest of your family.Stay strong and remember we are all behind you

    17 days ago

    • Sophie Hartley

      Sophie

      Hi Maree.

      It is a shame isn't it. But thank you for your comment :)

      Sophie x

  • db3d115fd1b6497c9fef08b2b79c5b9b

    Will asks

    Hi Sophie, our hearts go out to you & your family. You are handling the situation superbly, especially those pathetic insurance queries.

    Hold strong and try to ignore the negative idiots out there and with any luck karma may come there way.

    Again our thoughts are with you and your family.

    17 days ago

    • Sophie Hartley

      Sophie

      Hi Will,

      Thank you loads, we are ignoring them to a certain extent :)

      Sophie

  • 0b43cde5d255413292485362ec130942

    Karen asks

    I've kept quite up until now but after the events of the past couple of days feel I really want to comment. I am disgusted at some peoples obsession with the insurance company, let it go people!! So what a mistake was made in the declarations, who here has never made a mistake? I am a travel agent believe me it happens way too often and even unintentionally it could happen to you too. This story is actually not about the insurance company it is about a family who despite thinking they had taken the right precautions have found themselves in a terrible situation that most of us can only have nightmares about. Those of us that have donated have done so from the bottom of our hearts and need no further explanations. To the Hartley Family, we are Cambridge locals with a long connection to the football club and have been watching your story closely praying for some good news. You do not need to justify anything forget all the small minded people just after digging dirt and trolling, concentrate on what is really important here - you and your Mum/Wife, those of us that genuinely want to support you only want one piece of news and that's good news - we look forward to seeing you all at the club next year xx

    17 days ago

    • Sophie Hartley

      Sophie

      Hi Karen,

      Couldn't have said it better myself! Up the Reds!

      Thank you xx

  • ddc5d3efc8f6405ea383a81085fce815

    Leah asks

    This is not a question.

    Our money was given freely for you to use on what ever you need to pay for your mother's medical bills. We are also holding her up in prayer. Please don't listen to those people who have nothing better to do but criticise.

    You are a beautiful person doing a wonderful job. Your mum will be very proud of you.

    Take care

    Leah

    17 days ago

    • Sophie Hartley

      Sophie

      Hi Leah,

      Thank you so much for that, we are really loving all of the trust and support :)

      Sophie x

  • a91635160beb47dea162128e8dbb9a48

    Jacquie asks

    Morning Sophie, Please be assured we send our love and best wishes to your family as do so many thousands of KIWIS. The situation that Simon Bridges took advantage of as a political opportunity was just that. Many people do not know how this page works and that the funds raised are not paid out by GIVEALITTLE till the 20th of the month following the fundraising thus meaning your Mum could not be brought home for yet another month.......not an option. SO SOMEONE SENSIBLE IN TAURANGA has underwritten or forward funded the costs for Abby till the GIVEALTTLE funds are released. From my experience the hospital will need the bill paid BEFORE Abby can leave there..... hope this clarifies things for some of the narly people. YOU and YOUR FAMILY are doing an amazing huge massive job that no one would want to HAVE TO ........and unfortunately its have to and need to do.......please draw strength from the huge love so many are sending you. You are a family to be proud of. Much love Geoff and Jacquie

    17 days ago

    • Sophie Hartley

      Sophie

      Hi Jacquie,

      We are definitely feeling the love and support, sometimes it's what keeps us going, it's so lovely to wake up and read these lovely comments and messages :) the givealittle helpdesk have been very very helpful through this whole situation.

      Thank you for this xx

  • faa01bcd17e74d099fe6677f345c697b

    Alana asks

    Hi Sophie,

    I just want to take my hat off to you and your family. I can't even think to imagine how you all must be feeling and going through. Your doing such an incredible job and I take my hat off to you. I hope your mum shows signs of improvement and she can be back home in nz Dr's hands very soon. Thank so very much for keeping this page updated.

    Ignore the trolls they don't have a nice bone in their body if they can show a sign of any support. Your responses are great by the way..very calm and professional. Xx

    19 days ago

    • Sophie Hartley

      Sophie

      Hi Alana,

      Thank you for that 😊 really appreciate your message xx

  • 5c36cf5f8d9a48b4aeb5055c377da76e

    Les asks

    Hi Sophie,

    It is to late for me to give you a donation as I have only just learned about your Mum after contacting the reporter.

    I am a kiwi living in Thailand. From Turangi.

    I had a the same thing happen to me last May.

    I Cover Insurance paid for me.

    I wish you could go public as to the name of the insurance company.

    I can only wish your Mum and and family all the very best.

    19 days ago

    • Sophie Hartley

      Sophie

      Hi Les,

      I’m sorry to hear the same thing happened to you.

      Thank you 😊

  • 8d5bc053d7dc48c190ce717a666bfb9f

    Lyndal asks

    See Sophie. Phil has written exactly what 99.999% of us are thinking. You’re amazing.

    20 days ago

    • Sophie Hartley

      Sophie

      Loving your comments Lyndal, thank you!! x

  • e0d23712608d421eb8b456446451f3bd

    Phil asks

    02/09/2018 by Phil

    Sophie

    You and the family have shown amazing relisilance, strength, compassion, and understanding, during which is undoubtedly the most stressful and challenging time of your life’s. Your dignity and class in dealing with the occasional negativity of some has been exemplary. You are absolutely right in focusing on the imeadiate and medium term challenges of getting Mum home along her ongoing medical needs and care when she returns home, ( “pick your battles “ )

    Our love and thoughts are with you all, keep up the fantastic job you are are all doing.

    Phil & Marie

    20 days ago

    • Sophie Hartley

      Sophie

      Thanks guys!

      Couldn't have done it all without all of your support! Much love xx

  • d7238aec9b7042f984b789edcfe14b10

    Fiona asks

    I cant believe the comments a couple of people have made on here. Namely Tony and another lady about a week ago. As if you need to be attacked when you're trying to deal with something awful like this!!! Your responses were alot nicer than mine would have been.

    Please give your dad mine and Adam's love. (Adam uses him for the houses he builds). Xx

    20 days ago

    • Sophie Hartley

      Sophie

      Hi Fiona,

      Yeah all the negative comments are getting a little old now. Their parents obviously didn’t teach them that if they don’t have anything nice to say, don’t say anything at all, I’m glad mine did 😊

      Aw I will do xx

  • 8d5bc053d7dc48c190ce717a666bfb9f

    Lyndal asks

    Sophie! Well said. What a rude person

    20 days ago

    • Sophie Hartley

      Sophie

      Hi Lyndal!

      Some people just have no filter, it's quite sad really. Thank you, I love how you have my back :)

  • 9abb4779612043fcbdea1c7884b6329a

    Tony asks

    You don't need to re-open this page. You sought help from the public and your expectations have been well exceeded by $240k incl ur father and brother free accommodation. Be humble, be decent, be grateful and be true to yourselves. Greed and profit making is not what this page is for. I hope your family give generously to others in future. Btw there's a young lad just flown back to Perth via medivac (his parents paid for!) whom had an accident in Bali and has had his leg amputed. It would be nice if you donated something to their family via GOFUNDME. Giving makes a nicer person than just taking. You know that from your experience just now.

    20 days ago

    • Sophie Hartley

      Sophie

      Hi Tony,

      Have you read our page and updates? I'm not sure how much you know about my family and our situation. All of our costs are clearly stated and as you can tell donations are closed. I feel as though your comment is very unnecessary and to be quite honest very offensive. We are not making any profit whatsoever from this page so how dare you assume we are. For future references please learn to keep your opinions to yourself as your coming across very rude and ignorant. Thanks.

  • 94e71ce4bd24412781d4a249299f5acd

    Jeanette asks

    Hi Sophie wishing you and your family all the best and I know many people feel there have been negative comments however I think people are just trying to help when they say take on the travel insurance company. I saw that you put a comment regarding courts etc. All you need to do is lodge a formal complaint and go through the Ombudsman which is free. You could sign over your case to someone that can act on your behalf. As I have worked on many cases against insurers in the past I would be willing to help as I am sure there would be many more that would help your family to ensure the travel insurer does not get away with this. They should be exposed and challenged to prevent others from going through all the stress and worry that you are. Hope you all come home soon.

    21 days ago

    • Sophie Hartley

      Sophie

      Hi Jeanette,

      Thanks for that. I understand that people want to help but I have stated that we won't be naming or taking on the insurance company as of yet, purely because of the fact that we are all under extreme stress right now and don't need any more. That is very handy information, thank you. I have kept all the information people have given me filed away should I need it once we are back on our feet.

      Thank you

      Sophie

  • kiwishelpingkiwis

    New asks

    I wish you would reopen your donations. I think people should be able to give until they don't want to give anymore. You may have reached your original goal, BUT what if your mum has to stay longer, what about the living/daily expenses for your family in Bali while you wait to bring your mother back, what about the expenses you will incur once back in NZ and you have to take time off for your mum? There are so many what ifs involved with your current situation, I think the goal should be OPEN and people should just decide themselves if they want to give or not, regardless. If people are questioning why you have left donations open then I think they really don't understand the stress and growing costs this kind of situation involves, and they really don't understand what its like to be in your shoes. I would donate to another proper holiday for your parents once your mother is well again too! I think alot of others would too.

    PLEASE REOPEN THE DONATIONS AND LEAVE THE GOAL AMOUNT OPEN.

    22 days ago

    • Sophie Hartley

      Sophie

      Hi there,

      Unfortunately I can't re-open donations at the moment. My dad and brother are lucky with accomodation as someone got into contact with dad and offered free accomodation, so there is no expenses there. If I really need to re-open the donations i'm sure the give a little helpdesk will help me with that.

      Thank you so much for that though, that really is so very kind of you.

      Sophie x

  • 8d5bc053d7dc48c190ce717a666bfb9f

    Lyndal asks

    Hi Sophie

    No Question. Just sending a hug to help a little with all the unnecessary questions you are being hassled with. Luv Lyndal

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Lyndal!

      I am so grateful for little messages like this so thank you very much :)

      Sophie x

  • 9c29991218f94db98531d6c75f4b2d77

    Deborah asks

    Sophie I along with everyone whose has donated to help your family would totally agree with Sarah.

    Continue to do the fabulous work that you are. Can only imagine how overwhelming this situation must be for you. Your family have handled it and your give a little page incredibly well.

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Deborah,

      Thank you so much, that definitely out weighs the negative comments. Thank you, we really are doing our best :)

      Sophie x

  • a91635160beb47dea162128e8dbb9a48

    Jacquie asks

    Sophie, Thanks for your reply thrilled to hear that your Mum is COMING HOME!!!! to much text to put on this page please follow this link loving thoughts Jacquie

    https://www.dropbox.com/s/0r883opmhzcws6v/Evac%20aircraft.txt?dl=0

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Jacquie!

      We are hoping so, unfortunately nothing is set in stone as of yet as her condition is very up and down and we are facing yet another set back (I will post about this later). Thank you, i have sent that off to dad.

      Sophie x

  • 51bf9763cfec45f580fdcea290d52ee4

    Fahad asks

    Hi Sophie, firstly you are doing a fantastic job looking after your mother in these trying circumstances. We have donated some money to this page but would like to help further. We own the Aquarius Motor Inn on Ulster St in Hamilton and would like to offer you a few nights of accommodation for extended family or friends that will come to visit your mum and the family. If this can be of help please reach out to us through our website. Thanks Fahad and Melanie

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Fahad!

      Thank you very much, i appreciate that! Wow that is amazing and such a great offer as we have family from England that may be coming over when mum is home and we don't have much room for them here. I will definitely keep this in mind and will contact you once I know when/if people are coming.

      Thank you so much, that is one less thing I have to worry about :)

      Sophie x

  • 87e4f491840a4b48bad331926c4ba523

    Serah asks

    Hi Sophie

    I just wanted to say please don't let it upset you or take it to heart re these people giving you grief about fighting the insurance company or if there happen to be a few mistakes in your posting. Anyone with a heart would look at your situation and send only love and respect for the way you and your brother are supporting your mum and dad at the moment. Whenever these unhelpful comments come through please just look at the number of people who have donated and know that there is a huge number of people wanting only the best outcome for your mum first and foremost. I never post messages on these sites but I feel so strongly about this that I wanted to reach out and let you know. I can only imagine how hard it must be for you to be here keeping the family business going while the rest of your family is in Bali. For people to suggest you add more to your plate at this time is ridiculous, insensitive and makes me feel so angry. Sending you a massive hug, and a huge amount of support for all that you are doing. Sincerely, Serah

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Serah!

      Thank you so much for this, it's so great knowing we have people like yourself behind us and these messages really make me smile :) I find people are very confident shouting their opinions out from behind a computer and the only thing I can do is feel sorry for them and put them straight. Also the nice comments definitely outweigh the nasty so the nasty are a waste of time.

      Thank you!

      Sophie x

  • e72eaa16a4244746af36819a25d798c1

    Andrea asks

    Hello Sophie

    We Just went to make a donation but see the page is closed however we are still happy to make a small donation please let me know if it is possible

    Andrea Deane

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Andrea,

      Thank you for your kind offer but unfortunately once the page is closed it cannot be re opened, but thank you so much!

      Sophie x

  • 91943cdb62e24421ac7c1375bf2f6ae9

    Amie asks

    What a wonderful strong young woman you are Sophie. Sending positive vibes for Abby, family and friends.

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Amie!

      Thank you so much, little messages like this really make my day :)

      Sophie x

  • 01146c3b353948d6a2305cf60fa19148

    graham asks

    Hi sophie.

    Your prime concern is your Mother,understandable but!!!

    Neither you or your family appear to be the slightest bit interested in fighting the Insurance company.I see that one professional has offered you assistance and you have said that you MAY contact him,I find that this word MAY is ridiculous to say the least.Many have given thousands of $$$ and my feeling is that you and your family are obligated to fight the insurance company to the bitter end as they are at fault from what I see,any $$$ paid by the Insurance Company can then be paid over to Givealittle to help others in the same or similar situation.

    As well pe existing twisted bowel is absolute rubbish,anyone can get a twisted bowel at anytime and it is certainly not pre existing.My wife and I have been through the twisted bowel thing and our Surgeon categorically stated that a twisted Bowel cannot be classed as pre existing and he gave us a written statement to this effect,you need to follow this up and take the insurance company to task,end of story

    23 days ago

    • Sophie Hartley

      Sophie

      I understand where you are coming from. Believe me when I say I would love to fight the insurance company as I feel we have a very strong case but if we chose to go down that track it would mean taking them to court, and I hope you understand that that would be a very stressful and time consuming task. Time that we could be spending with mum. We are not obligated to do anything! People have read our story and donated from the goodness of their hearts and we are so thankful for that. I am working my normal day job while trying to run our family business and trying to keep up with the publicity, emails, organisation and my mums condition. Not to mention my dad and brother who are also under extreme pressure and are very busy. Thank you to this give a little page and all the generous donors we do not feel it is entirely necessary to fight the insurance company while we still have all of this on our plate. No, a twisted bowel is not pre-existing, it doesn't take a surgeon to know that but the reason the insurance company declined our claim is because they said it was "related" to a pre-existing condition. I hope you can see this from my point of view and understand that fighting the insurance company really is the least of our worries right now.

  • b87bba01669343fd86b01aefe1fdf52c

    Peter asks

    How can the condition be pre-existing if no one knew it existed prior to travel?

    Peter

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Peter,

      Unfortunately I don't have an answer for that. We are still confused ourselves as a twisted bowel could happen to anyone at anytime and is not classed as a pre-existing medical condition. I'm sorry I can't answer your question properly.

      Thanks.

  • 01146c3b353948d6a2305cf60fa19148

    graham asks

    Graham Brimble

    19 hrs ·

    You need to get assistance and fight the Insurance company.There are organisation that will fight with you and win.Preexisting is only preexisting if you're being treated for that medical issue at the time of travel,other than that it is not preexisting,get help to fight and you might very well win,we know people who have taken these insurance people on,.Insurance companies employ people to find holes in your claim and make it very difficult if they can.You need medical advice and someone who knows how to take the Insurance company to task.

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Graham,

      At this stage our only priority is getting mum home.

      Thank you.

  • ff4b5cb0d3434bdf9ffdcc0f7fe865f3

    Carol asks

    Hi, I think you need to relook at the information you have provided and update it so that it is correct. You state that your mother has been in a Bali hospital since 1st August, you then later state that they arrived in Bali on holiday on the 9th of August, however you also state on the 8th August you received an updated bill of NZD $35,000.00. The dates are all over the show and are in contradiction of each other. This raises credibility issues.

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Carol,

      I have uploaded an update on medical costs and stopped donations. Apologies for any confusion, running this page while doing everything else has been very busy and I understand there may be some mistakes made with the details. I will amend what I can.

      Thank you.

  • a9cc9d23580c462b95baf54208bd2e77

    Jacquie asks

    Sophie, how are you organising to get your Mum home, and, do you have help to do this as it is a mammoth task. Will you take a medical team from NZ and use a NZ private airline service and do you have help to get this coordinated. Great to bring NZers together to assist your family at this time .....thank you for your and your families continued bravery. Loving thoughts Jacquie and Geoff

    23 days ago

    • Sophie Hartley

      Sophie

      Hi Jacquie,

      The Waikato are organising a medical team to fly over to Bali where they will pick her up and fly her home, either to Auckland and get an ambulance transfer or straight to the Waikato hospital. Details are still a bit up in the air at the moment and nothing can be confirmed as of yet but we are getting the ball rolling and that's a good start.

      Thank you Jacquie and Geoff :)

  • 12eed84a437f493f9713e755db2d956b

    Danielle asks

    Hi family,

    My husband is a pathologist at Pathlab in Hamilton, and can not believe the sidestep that your insurance company is attempting to make. His professional medical opinion (even without having seen you mum’s charts) is:

    “Torsion of the small intestine is a well recognised cause of an acute abdominal crisis, and can not be confused as pre existing condition. It may be a complication of an internal hernia or adhesions, which hundreds of thousands of New Zealanders will have within their abdomen, and would never know about. The adhesions or internal hernia could be interpreted as a pre existing condition, but the acute twisting of the bowel with loss of blood supply to a segment that then “died” is an acute event that in my opinion, should be covered by any responsible insurer.”

    Should your family, or a lawyer like to have any further discussion with him about this, he would be happy to help with your case at no cost to you at all. He can be contacted by email at ian.beer@pathlab.co.nz, or through me on mobile number 0220 607 934.

    Regards,

    Danielle Schaad

    24 days ago

    • Sophie Hartley

      Sophie

      Hi Danielle,

      Thank you for this, it is very useful information and is very much appreciated. I have saved all of this and we may contact him further down the track.

      Thank you very much :)

  • 4a44507ded804166bc0be136d1db5af8

    Dion asks

    Hi Sophie I take it you were at BIMC in Nusa Dua. Can you possibly asked that because the account is so high can they at least give you a kitas rate. Pronounced Ke-Tas. This is a rate given to people who have a visa to work in Indonesia. It may work as i have heard of it being done in the past. And also try with the hospital you are at now. (Sunglah or Bali Royal at a guess) Go to the top and plead and don't take no for an answer. Dam I wish I were there. I would go and do it for you. I lived in Bali for 15 years and have just moved on. All the best and i hope everything works out with your Mother.

    24 days ago

    This question has not been answered yet.

  • 2d81d0081fae465fa6de67630c400bae

    Lisa asks

    I wish you all the very best for your Mum's recovery. It is a real shame this govt of ours cannot see we need to help a Kiwi tax payer in need, But they don't mind helping endless refugees and others wanting to come here. I would rather we helped your Mum first. NZ is thinking of you. All the best.

    24 days ago

    • Sophie Hartley

      Sophie

      Hi Lisa,

      It is a shame and rather disappointing, i'm glad people agree.

      Thank you :)

  • 9fa7aa5f9e7740d1bdf32eb582c35933

    Mark asks

    Hi Sophie,

    All NZ really hopes your mum can pull through and it’s heartbreaking to hear of the terrible situation you’re in. Have you considered a medical evacuation to Darwin Australia? You have probably gone over all this already but after reading your story in the news I just wanted to raise this option in case you hadn’t thought of it. Darwin has an excellent hospital, is much closer than NZ and is accustomed to receiving evacuees from South East Asia. New Zealanders receive reciprocal Medicare cover while in Australia - this normally doesn’t cover “care planned before you got to Australia” but given your circumstances you could discuss this in advance with the Australian government; and you could certainly argue that any care you end up receiving there was “medically necessary” and wasn’t planned prior. It would certainly be a much shorter and safer flight (and cheaper given you’re paying for your own air ambulance), and therefore give your mum the best chance. If you can indeed access free public healthcare there it will also make your overall bill much cheaper. If at worst you get a healthcare bill from Australia too then there’s always Givealittle :) There are a number of Australia-based air ambulance services which can retrieve from Bali and which have websites easily found with a simple Google search. Just a thought. Our prayers are with you.

    25 days ago

    • Sophie Hartley

      Sophie

      Hi Mark.

      We did consider getting her to Australia and decided against it as we would much rather get her all the way home in one go, purely so she can be home with family and friends and all our support is in arms reach over here.

      Thank you.

  • 60d0f8af67c9484195c80820bb8c04d5

    Fiona asks

    Hi Sophie and Family, further to my suggestion yesterday I wish to comment further as this seems to be the only way to bring this to NZ media attention.

    I and I am sure many other caring New Zealanders absolutely are disgusted that this government is happy to let your Mum's health deteriorate which willl get to the stage where she may not be evacuated easily. Every day counts. I am imploring the media to contact Mr Peters again and keep on the case. The RNZAF would easily be able to evacuate you with some planning and the expert medical assistance required could be coordinated from either Auckland or Waikato Hospitals. If Ms Ardern or Mr Peters found themselves in this situation, if it was a family member of theirs or of any other MP who was desperately ill overseas I am sure action would be provided immediately! As for the insurance company you are dispicable. You could at least provide partial financial assistance.

    Sophie and family, thinking of you all, hopefully our Prime Minister and MPs may read this and feel some compassion.

    25 days ago

    • Sophie Hartley

      Sophie

      Hi Fiona,

      Sorry for the late reply. It's lovely to have this support. We asked the government and they said no so we didn't feel the need to waste negative energy on them, same goes with the insurance company.

      Thank you for your comment though :)

  • 60d0f8af67c9484195c80820bb8c04d5

    Fiona asks

    Request urgent government assistance for an RNZAF med evac for you all, you need to get your Mum home. Good luck

    26 days ago

    This question has not been answered yet.

  • 065513a1c45946d7ad651f9b73fdeaef

    Fiona asks

    Hi Sophie,I wondered if you thought about asking the nz navy or army if they could bring your mum home.

    26 days ago

    • Sophie Hartley

      Sophie

      Hi Fiona,

      We did look into that, thank you.

  • f467012fa6654c7b92acf3dccaf055b4

    Bridget asks

    Hi Sophie - are you able to extend the limit on your give a little page, as to how much money you are fundraising for? At first glance it looks like you have exceeded the amount of money you need to raise, which may mislead people to think you don't need more and they may not read the need for more funds. Can you extend the max limit? Hoping you can get mum home soon - Kia Kaha

    27 days ago

    This question has not been answered yet.

  • 41bd1c3891794f2db2280082f7f914bc

    Sarah asks

    Hi Sophie and family. I am so sorry to hear about your mother. How dreadful for you all. I am from NZ and live in Bali. I would like to offer some help, we also have spare guest bedrooms you would be welcome to use during your stay here.

    Please email me on sarahkelt@mac.com if you would like more details. Wishing your mother a speedy recovery. Sarah

    on 12 Aug 2018

    • Sophie Hartley

      Sophie

      Hi Sarah,

      Thank you so much for that, very kind of you, I will have a chat with my dad and may flick you an email 😊

  • 29e3dd64e46e4e27b1864caee10d6f92

    Greg asks

    Hi Sophie you're doing fantastically well for your Mother with the Givealittle site.

    Don't stress about the awkward questions. Most of us just want your mum to get well and come home.

    I would like all those who have made a donation to do it again. Cheers to everyone we can get you home. I am going to donate again. Not as much but will go another round.

    Regards to your Mum you and the family.

    on 12 Aug 2018

    • Sophie Hartley

      Sophie

      Hi Greg,

      Thank you so much for this, we really really appreciate it! It’s so great to know there are amazing people like yourself out there 😊

  • 94e71ce4bd24412781d4a249299f5acd

    Jeanette asks

    Hi sophie

    You should fight this with the insurance company a d take someone's offer to help. I hope your mum gets better soon as I know how helpless one can feel. Please don't just accept what insurers are telling you as they are not always right :) hopefully you can all come home soon.

    on 11 Aug 2018

    This question has not been answered yet.

  • 02f3f47179d846f3b8a3dadfbe5b1de5

    Libby asks

    Hi sophie, all is fine with me now. I hope you dont mind but I shared the article on ards support group i belong to on facebook. It has really helped me and thought i would let you know that there will be people internationally praying and sending healing thoughts to your mum and your family. If you want to look at the group it's called ARDS support page for survivors and families of victims - information page

    on 11 Aug 2018

    • Sophie Hartley

      Sophie

      I’m glad everything is okay with you now, must’ve been very scary for yourself and your family 😔 yeah that’s totally fine, thank you. I will definitely check it out 😊

  • 94e71ce4bd24412781d4a249299f5acd

    Jeanette asks

    Hi sophie

    Plenty of people have donated out of the kindness of their hearts and I see plenty have asked about why insurers did not pay out. I feel this question should be answered as it does make a person wonder if there was actually insurance in the first place. I feel it is wrong to ignore all these requests but happily take the.money?

    on 11 Aug 2018

    • Sophie Hartley

      Sophie

      Hi Jeanette.

      Yes people have donated and it is very very much appreciated. Insurance did not pay out as they said that the twisted bowel was a pre existing medical condition. I feel that if people read our story and feel as though they want to donate based on what they have read then that is completely up to them. At the end of the day this give a little page was not aimed at why the insurance company did not pay out, it was to help up out with a very large medical bill that we have been left with.

  • 02f3f47179d846f3b8a3dadfbe5b1de5

    Libby asks

    Hi guys,

    I have been through a similar situation, all be it in NZ and know how hard ARDS is to deal with and have talked in depth with my loved ones about their experience while I was in the coma. If you need to talk feel free to contact me I will be thinking of all of you.

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      Hi Libby,

      Thank you for that. I’m sorry that happened to you and your loved ones. I hope all is well for you now x

  • c5ae859de5874626b79afa55f2500622

    rachel asks

    hi there,

    i am also an insurance broker and have spent a few years in claims dealing with these kinds of things, if you need any help please contact me :)

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      Hi Rachel,

      Thank you for that. We appreciate it 😊

  • da9d97f4daa44d7aa4ff019838071fc5

    Rhonda asks

    It sounds like your Mum may have had a pre existing condition and if insurance company weren’t told at the time of buy policy they have the right not to cover her unfortunately.

    Wishing you all the best for your Mum x

    on 10 Aug 2018

    This question has not been answered yet.

  • 411cdd23cb05496c9e3937decd9d401a

    Matt asks

    Hi Sophie,

    I understand travel insurance policies very well being an insurance broker. If you would like someone to re-look at this please get in touch.

    Best wishes.

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      Hi Matt,

      Thank you for that offer and your support. Very much appreciated.

  • 22a00df91ca64d39bf5ff7c47db24ecd

    George asks

    I have just returned from Bali with an Aquired Brain Injury as a result of treatment there(BIMC Hospital Kuta) and ALLIANZ refused our claim of $28500 leaving us to raise the money ourselves. My heart goes out to you it truly does. I pray mum will recover fully and you can bring her safely home. Our governments at times like this are useless as you will know but keep fighting the insurance company, we are through the Ombudsman and the Royal Commission currently being held in Australia. My please PM me on Facebook if we can help, we have been to hell and back, God bless.

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      Hi George,

      I’m so sorry to hear that, I could only imagine how hard that was for you. It is a very tough situation but with all this amazing support it’s a big weight off of our shoulders.

      Thank you for your comment and all the best x

  • knowledgehunters

    Geoff asks

    I am very keen on knowing who the insurance company is and why they have refused. As this can happen to any of us, it astounds me that the insurance company is unwilling to front up.

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      This could happen to anyonye, you’re right but we are not disclosing that information as of yet.

  • a085b967fb0546cb8c580401c6c0f25a

    Two asks

    Which insurance company was it? It could lose them customers if people know.

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      Hi there,

      We are not disclosing that information as of yet.

  • af87bc53478047fbaed7cff23d9051ee

    Lil asks

    Hi there it needs to be explained why the insurance company won't cover costs, and who the Insurance company is, so people know not to get insurance through them.

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      Hi there,

      The insurance company said that the twisted bowel was in relation to pre existing medical conditions. As for the insurance company, we are not disclosing that information as of yet.

  • a085b967fb0546cb8c580401c6c0f25a

    Two asks

    Which insurance company was it? It could lose them customers if people know.

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      Hi there,

      We are not disclosing the insurance company as of yet.

  • 186885ec2e1442b6b176ad48457c8d41

    Alan asks

    Hi, could you give more detail about why insurance was denied? It could help others avoid the same problem in the future.

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      Hi there,

      The insurance company said that the twisted bowel was in relation to pre existing medical conditions.

  • martinhe

    New asks

    Hi, why did medical insurance refuse cover?

    on 10 Aug 2018

    • Sophie Hartley

      Sophie

      Hi there,

      The insurance company have said that it was a pre-existing medical condition.

Login to ask a question

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This cause page was created on 09 Aug 2018 and closed at 12:54 NZST (UTC +12:00) on 30 Aug 2018.

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Sophie Hartley

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