We are there to support and care for the people of Aotearoa who have been victims of crime, loss or trauma.
We will provide support in ways that restore mana, belonging and well-being.
Our free service provides emotional and practical support, information, financial assistance, referral to other support services and advocacy for the rights of victims.
This support helps victims find strength, hope and safety in the face of grief and trauma. We make bold promises to our communities:
We will be there 24 / 7 to help as people deal with or aftermath of crime and trauma.
We promise to make a positive difference to shattered lives.
We promise that in times of trouble we will make sure people get the help they need to be safe, to find healing, and to navigate the justice system.
To live up to these promises our services are available nationwide through a national / regional structure.
Our direct service to victims is primarily delivered by volunteer Support Workers who are managed and supervised by paid staff coordinators, who provide debriefing, supervision, case management, coaching and regular training to the volunteer Support Workers.