FAQ

Common questions about Givealittle

General

Does Givealittle screen pages?

Although we don’t determine what is a good or worthy cause or project, we do take steps to provide donor confidence. Once a new Givealittle page is created, it becomes eligible to receive donations or pledges from all those who visit it via a direct page link.  However, all new pages must pass the moderation process in order to be visible in the Givealittle search results. This means every new page will be visible to the public only if they pass the moderation process (unless a direct page link is sent to a prospective donor by the fundraiser). Learn more about moderation

 


Is Givealittle safe?

Givealittle ensures your personal and financial information is kept secure at all times. See our Terms & Policies for further details.  

We use DPS Payment Express to manage credit card payments and as such we do not retain donor credit card information.

Credit card transactions are subject to the policies and terms defined by Direct Payment Solutions Limited, and beyond any obligations as a merchant which we are not able to exclude, we assume no responsibility for such transactions.  The Donor also acknowledges that the privacy policy of Direct Payment Solutions Limited shall apply.  Such policy can be found here.


What should I do if i've received harmful communications on Givealittle?

If you're subject to a harmful communication from an individual on Givealittle (e.g., this could be through the Q&A section on the Givealittle page that you own) you can get in touch with Givealittle and let us know.

E-mail helpdesk@givealittle.co.nz with a link to the page in question and what communications you have received.

For more information on the Harmful Digital Communications Act (HDCA), please visit our Terms section.


Can I work or intern at Givealittle?

Maybe! Drop us a line to work@givealittle.co.nz  and we'll be in touch if we have a relevant vacancy.


Can I advertise on Givealittle?

No, because you can do much better things with Givealittle than just advertising!

We’re always keen to work with brands that would like to add 'doing a little good' to their promotions. If you’d like to hear the great ideas we have in this space, get in touch with marketing@givealittle.co.nz


What is your phone number?

Send us an email with your contact details a quick overview of what you want to talk about to helpdesk@givealittle.co.nz, and we’ll tee up a time to talk with the right member of our team.  


What does Givealittle Moderation & Donor Validation mean?

Once a new Givealittle page is created, it becomes eligible to receive donations or pledges from all those who visit it via a direct page link. However, all new pages must pass the moderation process in order to be visible in the Givealittle search results. This means every new page will be visible to the public only if they pass the moderation process (unless a direct page link is sent to a prospective donor by the fundraiser). Learn more about moderation


Does Givealittle have vouchers or gift cards?

Yes, Givealittle Vouchers make a fantastic gift!  Givealittle e-vouchers can be redeemed against any page accepting donations at Givealittle.co.nz - thousands of options! For large orders we can provide a file of voucher codes allowing you to develop your own format by printing the codes in cards or distributing via SMS or email. To learn more about this option contact vouchers@givealittle.co.nz


 

Fundraising & Crowdfunding

Who can raise funds at Givealittle?

Anyone! Givealittle is for all of New Zealand. Individuals, groups of mates, businesses, charities, clubs, schools and community groups are welcome to use Givealittle. You just need a New Zealand bank account and a great cause or project. Learn more


What is a verified payee?

A verified payee is a user of Givealittle who is able to receive payments.
A page can be created and receive funds without the payee being nominated or verified, but any funds raised will not be paid out until verification is complete.

We require that the identity of any fundraising page’s payee is verified, by providing the Givealittle service team with an image of their driver’s licence, proof of their address and their bank account details.

This can be done within My Givealittle, where a nominated payee will be prompted through the verification process.

 


Why is there a service fee for fundraisers?

From 1 September 2016 Givealittle implemented a flat 5% (GST inclusive) fee on the amount raised by fundraisers on the site. 

The introduction of a 5% fee is about supporting and enabling growth and there is no intent to make a profit from Givealittle. The service fee will cover some of Givealittle’s costs - specifically payment processing and website hosting (which are both outsourced), and staff for customer service and website development.

The service fees will not cover all of Givealittle’s costs and our owner, the Spark Foundation, will continue to make a significant contribution to these costs.

Also from 1 September, donors have the option to pay some or all of the 5% fundraiser fee via a voluntary Top Up Donation.


When does Givealittle pay out funds?

Donations are aggregated per Fundraising Beneficiary, batched and paid to the nominated New Zealand bank account between the 20th and 25th of the month following.

Pledges convert to donations when a project page reaches target and are paid to the nominated New Zealand bank account between the 20th and 25th of the month following..

For more information refer to the Givealittle Terms & Policies


Do I have to be in New Zealand to use Givealittle?

Givealittle is for New Zealanders, and as such we can only process donations to pages that have a New Zealand bank account. However, many great causes at Givealittle involve an international cause or project. Anyone anywhere can become a Fundraiser for a page (excluding project pages) at Givealittle - they don't need to handle the donations, as we will distribute the funds directly to your selected beneficiary.  

Anyone anywhere can donate to a page at Givealittle, you just need a valid credit or debit card.


What is a project page? 

A Project page is a type of fundraising page on Givealittle. It's supposed to be used when the fundraiser needs a certain amount of money to get something done. It's all or nothing, meaning that people can pledge any amount to the Project, and they’ll only be charged if it meets the target set by the fundraiser. If it doesn’t, no money changes hands.
 

Donating & Pledging

 

Will I receive a receipt for my donation or pledge?

Yes, you will be asked to provide your email address at the time of making a donation or pledge and will receive an e-receipt.  Your credit card statement will display ‘Givealittle Donation’.


How can I tell if my donation is eligible for a tax credit? 

When a donation is made to a Verified Payee with Donee Tax Status, a Donation Tax Receipt  is issued in the name of the Spark Foundation. The Spark Foundation is a charitable organisation with Donee Tax Status. The Donation Tax Receipt can then be used to claim a donation tax credit with IRD.


Can I give anonymously?

We respect the privacy of our users - check out our Terms & Policies for the full details, and a summary follows: Information disclosed will be confidential and will only be shared with third parties where expressly sanctioned by the user (i.e. sharing your name and email with the page you give to on Givealittle) and used strictly for the purpose of engaging with Givealittle. 


What is the difference between a donation and a pledge?


Donations are immediate with the value charged to your credit card, debit card or My Givealittle Account at the time of transaction. Pledges are made to project pages and are only drawn against when the project reaches target. If the target is not reached, your credit card , debit card or My Givealittle Account is not charged.


How do I make a donation or pledge?

Simply click the donate or pledge button on any active page and donate with a credit card, debit card or from your My Givealittle account.  Learn more about creating a My Givealittle Account here.


What is the minimum donation or pledge amount?

The minimum is $1 and there is no maximum!


What is a top-up donation?

Top-up donations are an optional, supplementary donation given by a Donor to contribute directly towards the 5% Service Fee levied to fundraisers on Givealittle. The top-up donation is completely optional.


Here’s why we’re giving donors this option:  Givealittle is owned by Spark Foundation, which is the charitable arm of Spark New Zealand.  Since the Spark Foundation bought Givealittle in 2012, it's covered all the operating costs of the platform. However, as the site grows, so too does the cost of operating it. Spark Foundation wants Givealittle to remain affordable for fundraisers, which is why we're giving the public the option to support the platform directly.


Can I cancel a donation or pledge?

Once you have made a donation it cannot be cancelled. There are, however, a couple of exceptions where we will return donation funds:

If we are not able to forward the donation to the page owner for any reason (e.g. their bank account rejects the payment)

The page owner rejects the donation (e.g. some organisations do not accept donations from businesses)

If you have a concern about the authenticity of a cause at Givealittle please get in touch with us immediately via email to helpdesk@givealittle.co.nz


Where can I learn more?

Check out our knowledge base and if you are still stumped email helpdesk@givealittle.co.nz

 

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